Returns & Refunds

Returns & Refunds Policy

Last updated: September 25, 2026

30-Day Return Window

Customers may request a return within 30 days after delivery. To be eligible, an item should be unused, unworn, unwashed and in substantially the same condition in which it was received, with original tags or packaging where applicable.

Starting a Return

Contact leiladeur@gmail.com before returning an item. Include the order number, item and reason for the request. We will provide return instructions. Do not send a return to the registered business address unless our support team specifically instructs you to do so.

Damaged, Defective or Incorrect Items

Please contact us promptly with the order number and clear photographs. If we confirm that the item arrived damaged, defective or incorrect, we will provide an appropriate remedy, which may include replacement or refund, and we will not require the customer to bear reasonable return shipping costs caused by our error.

Change-of-Mind Returns

For eligible change-of-mind returns, the customer is responsible for return shipping unless we agree otherwise. Original shipping charges are not refundable unless required by applicable law or the return results from our error.

Non-Returnable Items

For hygiene and safety reasons, items that are personalized, made to order, used, washed, damaged after delivery, or otherwise not in resalable condition may not be eligible for return, except where applicable law requires a remedy for defective or misdescribed goods.

Refund Timing

After an approved return is received and inspected, refunds are issued to the original payment method. We aim to initiate an approved refund within 5 business days. The payment provider or bank may require additional time to post the funds.

Cancellations

Contact us as soon as possible if you need to cancel. If an order has already entered fulfillment or shipped, cancellation may no longer be possible and the return process may apply.